Non-Immigrant Visas

NIV Call Center FAQs

What is the benefit of using this service?

This service provides the information and application materials needed for each nonimmigrant visa classification.  The biggest delay most applicants experience is applying for a visa without all the required information and the proper forms completed.  This service will help alleviate such delays. Applicants can also schedule, reschedule, and cancel an interview for a specific date and time for up to five immediate family members.

May I call the U.S. Consulate General for Visa Information?

Nonimmigrant visa information is not available through the U.S. Consulate General's phone numbers. You may still access the Consulate General's website for general information.  the "user-pays" telephone information service is for all nonimmigrant visa questions and for scheduling an appointment.  001-303-784-7919.  The charge is $19.00 and must be paid by credit card at the time of the call.

Where can I find information about the traveling on my Dutch Passport? Do I really need a visa?

Information on the Visa Waiver Program may be found on the Visa Waiver Program page.

What kind of information is provided by the new service?

This service provides current and accurate information for applicants who wish to apply for a nonimmigrant visa to enter the United States of America. Applicants will be able to access information on all requirements for U.S. nonimmigrant visas, as well as schedule nonimmigrant visa interviews.

How do I purchase the Visa Information Service PIN?

Applicants must pay a fee of U.S. $19.00 in order to access the service using either a Visa or Mastercard. The Visa Information Service PIN is nonrefundable and in the event it is lost or stolen the applicant will have to obtain a new one.  THE PIN CAN BE USED ONCE FOR INFORMATION AND APPOINTMENT SCHEDULING, UP TO A TOTAL OF 8 MINUTES. 

I need to schedule appointments for my whole family. Do I need a PIN for each person?

No, you may schedule an appointment for yourself and up to four immediate family members who reside in the same household using the same PIN. "Immediate family members" means husband, wife, mother, father, child, brother or sister.

What happens if I cannot attend the interview on the appointment date? Can I give the appointment to someone else to attend instead?

If it is impossible to attend the interview on the date you scheduled you can cancel and/or reschedule your appointment through Visa Information Service. Another person cannot attend your appointment. The appointment is applicant-specific and non-transferable. Only the person(s) scheduled will be allowed to enter the Consulate.

Why has the U.S. Consulate General instituted this telephone appointment system?

The new system will be more efficient and allow more flexibility to the applicant. The system will also provide comprehensive information which will make applicants much more informed and prepared for their interview.  THE "USER-PAYS" SYSTEM ALLOWS THE CONSULATE GENERAL TO UNDERTAKE THE PILOT PROGRAM TO RESUME OFFERING certain NONIMMIGRANT VISA interviews iN CURACAO, DESPITE HAVING LIMITED STAFF, SPACE AND FUNDING