Visa Information Service FAQs
Updated: April 2011
Visa Information Service Frequently Asked Questions
Please visit the U.S. visa self service FAQ website for more frequently asked questions about the Visa Information Service.
I paid for the Visa Information Service but did not receive the service! What can I do?
Please send an email to NIVCuracao@state.gov describing what happened. We will forward your email to the Visa Information Service for resolution. We have been very successful in resolving past problems this way.
What is the benefit of using the operator-based call center service?
This service provides the information and application materials needed for each Non-Immigrant Visa (NIV) classification. The biggest delay most applicants experience is applying for a visa without the required information and the proper forms. This service will help alleviate such delays. Applicants can also schedule, reschedule, and cancel an interview for a specific date and time for up to five (5) immediate family members.
May I call the U.S. Consulate General for Visa Information?
Non-Immigrant Visa (NIV) information is not available through the U.S. Consulate General's phone numbers. We recommend applicants read the information found on the Consulate General website or the Department of State's website at www.travel.state.gov. The Visa Information Service also provides information about NIVs as well as scheduling appointments. Please call 602-567-9833 ($19 USD) or go online at the U.S. visa self service website ($10 USD). Fees must be paid by credit card at the time of the service. Applicants may also send questions to NIVCuracao@state.gov.
I have a Dutch Passport. Do I really need a visa?
Information on the Visa Waiver Program may be found on the Visa Waiver Program page. Under the Visa Waiver Program, Dutch citizens and nationals of 26 other countries can travel to the U.S for tourism or business for less than 90 days without obtaining a visa if certain requirements are met. If the purpose of travel is not tourism or business for less than 90 days, or the other requirements are not met, the traveler requires a visa.
What kind of information is provided by the operator-based and online service?
This service provides current, accurate information for applicants who wish to apply for a Non-Immigrant Visa (NIV) to enter the United States of America. Applicants are able to access information on all requirements for U.S. Non-Immigrant Visas (NIV), as well as schedule Non-Immigrant Visa (NIV) interviews.
How do I purchase the operator-based Visa Information Service PIN?
Applicants must pay a fee of U.S. $19.00 in order to access the service using either a Visa or Mastercard. The Visa Information Service PIN is nonrefundable and in the event it is lost or stolen, the applicant will have to obtain a new one. THE PIN CAN BE USED ONCE FOR INFORMATION AND APPOINTMENT SCHEDULING, UP TO A TOTAL OF 8 MINUTES.
I need to schedule appointments for my whole family. Do I need a PIN for each person?
No, you may schedule an appointment for yourself and up to four immediate family members (5 total) who reside in the same household using the same PIN. "Immediate family members" means husband, wife, mother, father, child, brother or sister.
What happens if I cannot attend the interview on the appointment date? Can I give the appointment to someone else to attend instead?
If it is impossible to attend the interview on the date you scheduled, you can cancel and/or reschedule your appointment through Visa Information Service. Another person cannot come in your place. The appointment is applicant-specific and non-transferable. Only the person(s) scheduled will be allowed to enter the Consulate.
Why has the U.S. Consulate General instituted an operator-based appointment system?
The system is more efficient and allows more flexibility. The system also provides comprehensive information which will make applicants much more informed and prepared for their interview.